Shipping policy
Delivery Information
We currently ship within the United Kingdom only.
All Amity Glow orders are carefully prepared, packed and dispatched from the UK, ensuring your products arrive safely and beautifully presented.
Processing Times
Orders are typically processed within 1–3 working days.
As our products are individually handcrafted, processing times may occasionally be slightly longer during busy periods, seasonal launches or promotional events. If there are any significant delays with your order, we'll keep you informed.
Delivery
We offer free UK delivery on orders over £50.
Once your order has been dispatched, you'll receive confirmation and tracking information where available.
Most UK orders arrive within 1–3 working days following dispatch. Please note that delivery times may vary depending on your location, courier service and periods of high demand.
Incorrect Addresses
Please make sure your delivery details are complete and accurate before placing your order.
Amity Glow cannot be held responsible for delays, lost parcels or additional costs resulting from incorrect or incomplete delivery information provided at checkout.
Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us at info.amityglow@gmail.com.
We'll do our best to investigate the issue with the courier and, where appropriate, arrange a suitable resolution or replacement.
Damaged Deliveries
We take great care when packaging every Amity Glow order. However, if your order arrives damaged, please contact us within 48 hours of delivery.
Please include photographs of the damaged item(s) and packaging where possible so we can review the issue and arrange a suitable resolution.
Contact Us
If you have any questions regarding shipping, delivery or your order, please contact us at:
Thank you for supporting Amity Glow and our individually handcrafted home fragrance products.